This Refund & Cancellation Policy applies to GME ACTION memberships and is incorporated into our Terms of Service and Membership Agreement.
GME ACTION is a medical transport membership program and is not insurance. Membership benefits, eligibility, geographic availability, transportation authorization, exclusions, limitations, and member financial responsibility are governed exclusively by the applicable membership agreement. Emergency medical transportation and assistance services are powered by Global Medevac. GME ACTION does not replace health insurance, travel insurance, or emergency medical services. In a life-threatening emergency, contact 911 or the applicable local emergency number.
1.Overview
You may cancel your membership at any time, subject to the terms below. Coverage and benefits end according to your plan type and billing cycle.
2.Membership cancellation
To cancel a membership (Individual or Family, on any term), follow the steps in “How to cancel” below. Cancellation stops future renewals; your coverage remains active through the end of the committed term already paid for unless a refund applies.
3.Refund eligibility
Paid-in-full memberships (1-year or 5-year): a new membership may be refunded in full if cancelled within 14 days of the initial purchase, provided no covered transport benefit has been used. After that 14-day window, paid-in-full memberships are non-refundable and coverage continues through the end of the committed term.
1-year memberships paid in 12 monthly installments: cancel within 14 days of the initial purchase for a full refund of amounts paid, provided no covered transport benefit has been used. After that window, the remaining installments of the 12-month term remain due and paid installments are non-refundable; coverage continues through the end of the committed term.
5-year memberships paid in 12 monthly installments: cancel within 14 days of the initial purchase for a full refund of amounts paid, provided no covered transport benefit has been used. After that window, the remaining payments through month 12 remain due and amounts paid are non-refundable; the membership continues for the full five-year term.
4.How to cancel
Cancel through your member portal, or by contacting info@gmeaction.com or (304) 685-2510. Please include your name and membership ID. Cancellation is effective when we process your request.
5.Billing after cancellation
If you cancel after the refund window, you retain coverage through the end of your committed term and your membership will not renew. Any eligible refund is issued to the original payment method within 10 business days.
6.Chargebacks
Please contact us before disputing a charge; we will work to resolve billing issues promptly. Fraudulent chargebacks may result in cancellation of coverage.
7.Contact
info@gmeaction.com · (304) 685-2510 · 9901 Brodie Ln, Suite 160-751, Austin, TX 78748